A recent survey revealed the common challenges and future trends facing CIOs under pressure to transform.
The events of 2020 have intensified the need for organizations to deliver seamless digital experiences to users and customers as many traditional ways of doing business have been disrupted. But the platforms that deliver these experiences—hybrid, multicloud architectures, including Kuberenetes, serverless apps, and open-source technologies—also bring complexity, and a volume, velocity, and variety of data that has grown beyond human ability to manage.
Software intelligence company Dynatrace recently announced the findings of an independent global survey of 700 CIOs that casts light on the pressure they’re feeling to accelerate digital transformation and innovate to meet the demands of the business. Three major pain-points emerged.
1 Just keeping the lights on: bogged down in manual tasks when they need to innovate
Deploying, provisioning, instrumenting, integrating, tuning, troubleshooting, upgrading, configuring, correlating, investigating, archiving: these tasks are required to keep IT environments operating, and are tantamount to “keeping the lights on.” In the survey, 70% of CIOs said their teams spend too much time doing manual tasks that could be automated if only they had the means. And 56% of CIOs say they are rarely able to complete all the tasks the business needs from IT because of time and resources spent on these manual tasks. IT and cloud operations teams spend 44% of their time on this routine work, which costs organizations an average of $4.8 million per year.
2 Lack of observability: you can’t automate what you can’t see
Observability helps IT teams understand when there is abnormal behavior, identify the precise reason it happened, quickly fix the issue, and prevent it from happening again. On average, organizations use 10 different monitoring tools, but IT teams have visibility into only 11% of their multicloud environments. And most often, the people who need access to these solutions don’t have it. On average, organizations have automated only 19% of all repeatable operations processes for digital experience management and observability.
3 Too many tools: CIOs need technology to just work
Teams don’t need more tools; they need better solutions. 72% of CIOs say they can’t keep plugging monitoring tools together to maintain observability; they need a single platform that covers all use cases and offers a consistent source of truth. 84% of CIOs say they need to reduce the number of tools and the amount of manual effort they invest in monitoring and managing the cloud and user experience. The way forward is clear: 93% of CIOs think AI-assistance will be critical to IT’s ability to cope with increasing workloads and deliver maximum value to the business.
A single automatic and intelligent observability solution
An observability solution needs to do more than just provide insight into different technology components or metrics that organizations need tribal knowledge to understand. An observability solution needs the ability to automate anomaly detection and root-cause analysis to provide answers that leverage built-in domain expertise.
To move CIOs and their IT teams beyond “keeping the lights on” into innovation that moves the business forward, they need an observability solution that continuously auto-discovers and maps hybrid, multicloud environments, including Kubernetes, serverless apps, and open-source technologies. And they need it to just work—no configuration or scripting, and no need to know which apps or cloud platforms are running. They need AI that continually processes billions of dependencies in milliseconds, automatically identifies problems, and provides precise root-cause analysis. With full-stack observability that identifies the root cause on a single automated platform, organizations can fix problems before they impact customer experience, and have more time to innovate.
Learn more about the challenges CIOs are facing in the report “Observability, automation, and AI are essential to digital business success” on the Dynatrace website.